Best Live Chat Software

Best Live Chat SoftwarePin

You will have seen many times when you enter a website, a window appears with a chat in which they usually ask you how they can help you. Maybe sometimes it can be intrusive or annoying, but quite the opposite.

You should know that, just like you have ever done, many people enter an online store and leave the shopping cart in a high percentage. Many times it is due to ignorance, or to have doubts about the product or the payment method, or the purchase in general.

For that it is convenient if you have an online store, to be able to put a live chat, to solve that type of doubt that may arise to customers, and not lose that shopping cart.

That conversion of customers into sales is very important, especially for small businesses, and in this post we are going to talk about the best live chat software. These live chat services work perfectly with any WordPress site.

LiveChat

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LiveChat is possibly the most used live chat service, easy to install and configure.

LiveChat offers a slick interface that makes interacting with the product a breeze. In addition, it has live chat support applications your agents can chat with clients without having to be in front of a computer with WordPress, they can access it through their use on their laptops, tablets and mobile devices.

LiveChar offers access to over 130 integrations that allow you to connect the chat with your CRM (Salesforce, …), or your newsletter tool (for example, GetResponse, Mailchimp). Basically they make it easy to configure everything. In addition, you have the ability to add evaluation surveys before and after the live chat session.

A 30-day trial is available, the Starter plan is $16 per month per agent, the following prices range from $33, $50, and $149, all per month per agent.

Olark

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LiveChat is possibly the most used live chat service, easy to install and configure.

Olark is one of the most popular live chat solutions for online business. Like LiveChar, it’s easy to use, and adding to a WordPress site is simple. Just copy and paste a code snippet into your WordPress sidebar widget or child theme, making integration easy.

One of the best features of Olark is its ease of use – it comes in the form of real-time reports, automated messages, and simple team management tools. Olark is also highly customizable, so you can make whatever adjustments you need to do the best possible live chat.

The platform also integrates with Zendesk, HubSpot, Salesforce, Google Analytics, Slack, Groove, HelpScout, MailChimp, WordPress and more.

Olark has the option to collect information from visitors before a chat begins, data that helps our sales consultants have the context to have a productive conversation. You can also customize, from name, email, team size, product preferences, or customer issue.

The starter plan is Monthly ($19 per agent pero month), 1 Year ($15 per agent pero month), 2 Year ($12 per agent pero month).

LiveAgent

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LiveAgent is one of the leading live chat and help desk software (every chat request is being added as a ticket). They offer a set of software that includes, live chat, email tickets, time tracking, call center, one of the main features, and that stands out from the matoria, and that are video calls, in addition to other features .

We can select between video calls and voice only calls. It also allows you to establish a customer knowledge base. In addition to being a multilanguage platform.

The management of comments helps to obtain information from your customers and to improve your customer service, having customer data improves communication. User information is transmitted to the agent once the conversation has started.

Like other live chat services, LiveAgent gives us the possibility that our agents can connect through a smartphone or tablet.

A 30-day trial is available, the Starter plan is $15 pero agent per month.

Intercom

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Another of the tools that we have at our disposal to attract potential clients with a live chat is Intercom. We can say that it is a product that is between an email and a live chat, and is usually used more as an easily accessible contact form than for instant responses.

We can say that Intercom offers messaging products, marketing, and customer service all in one platform. Integrates with software like Slack, Zoom, HubSpot, and more. Also, include video chat.

One of the most attractive features of this tool is the ability to use bots to book demos for prospects and send customers to the right sales reps.

What can make us look at it suspiciously is the price. since it is one of the most expensive in the market, since your first option is $ 39 per agent per month.

Chaport

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We can’t talk about live chat software for WordPress without naming Chaport, which also offer a forever free plan with unlimited chats, history, notifications, unlimited registered operators and up to 5 online operators at the same time.

Chaport is easily the most affordable solution on this list of the best live chat software, but it is not less powerful or lacking useful features.

Chaport has all the basic requirements that allow us to work in the most professional way. In addition to having live chat support applications for mobile devices, our agents will be able to work anywhere at any time, it has a large number of chat widgets, it is multilingual, it offers reports and analysis, and also through Zapier it offers us a third party integration.

In addition to all this, Chaport can be integrated with your CRM or any application, including Facebook, HubSpot, Telegram, Slack, Mailchimp, Salesforce, Google Suite.

Chaport is free.

Freshchat

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Another of the best options we have on the market, rivaling the most powerful in the sector, is Freshchat, a fantastic tool, modern, functional, and very popular.

We can choose between the way you work, either with real-time chats, or with agents, or AI bots for automated conversations.

To keep our team alert and productive, Freshchat offers desktop notifications, while agents respond to customers quickly.

Freshchat Connect with the customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc.

Regarding its price, it has a plan at $ 0, for a team of 10 agents, the next plan would be $ 15. This makes Freshchat one of the most attractive live chat tools, due to its quality-price ratio.

Now that you know the Best Live Chat Software, you can make a better conversion between visits and sales, you can help your potential customers solve their doubts, or teach them through AI bots to follow the steps to complete a purchase.
If you still do not have an online store, check out our post How To Install WooCommerce On WordPress

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